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08-07-2012 11:58 AM
These steps typically resolve the issue:
1. Press the ePrint button on the printer's front-panel screen (top row of icons, far left button), then press "Print Report".
2. Head over to the ePrintCenter website (http://www.eprintcenter.com/), and log in (or sign up for a new account if you don't have one).
3. Click the "+Add Printer" button and enter the printer code from the ePrint info page (“Print Report” page from step 1). Create a customized ePrint email address.
Although I work for HP, my posts and replies are my own opinion and not those of HP.