print wont print after instalation

[Imran26]

hello there.

just a quick one, i had a new printer with the CD and after successfully intalling the CD i can see the printer on my laptop but it cannot print.

i have restarted the laptopn but yet still i cannot print neither can i scan.

please can some one help please.

thanks

[Dvortex]

Hello, @Imran26 – Hope you are well 🙂

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others!

I see that you are having issues with your Deskjet printer. I’d suggest a clean install to try and fix this issue. Here are the steps:
 

• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://ftp.hp.com/pub/softlib/software13/COL60948/al-146800-2/DJ2130_61.exe to install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

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