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Ms50questions
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Message 1 of 2
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printer ENVY 5660

HP Recommended
ENVY 5660
Microsoft Windows 10 (32-bit)

I am installing my new ENVY 5660 printer. The installation is complete, my computer recognizes the printer, the internet connection light is solid green, but I have 2 problems:

 

1. The arrow is the only icon that shows up on the printer screen; all others are dark. As a result, I can't access the internet connection information on the printer

 

2. The printer won't print.

 

Please provide help to solve this frustrating problem.

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greenturtle
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Message 2 of 2
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HP Recommended

Hi,

 

Thanks for using the forum.  Can you try the following:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem


http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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