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Lydia49
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printer alignment

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HP officejet 8500a
Microsoft Windows XP

I have HP Office jet 8500A. I keep getting an error message that states, alignment failure. I've installed new cartridges, new printheads and still have problem. T

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DavidSMP
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Hi @Lydia49,

 

 

Good Day. Thanks for posting your query in the HP community. I read the post regarding printer alignment issues. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 🙂

I would require more information regarding this.

  • Did you bypass power stripes and connect the printer directly to the wall outlet?
  • Did you perform a hard reset on the printer?

 

Please try all the prescribed steps from this link for printer alignment issues. If it still fails then there is a hardware issue with the printer and it needs to be replaced by contacting HP phone support.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

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Lydia49
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What is a "hard reset" on the printer. I left the printer on, and unplugged it from the wall outlet and I also took the cord from the printer. I plugged it back up after about 30 minutes. I still get the same message.

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DavidSMP
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Hi @Lydia49,

 

I read the super quick response. Please perform a hard reset from this link: https://support.hp.com/us-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...4 please check out step 1 and perform all the steps accordingly as described.

 

  • If the error continues, please contact HP phone support to get the printer replaced as it is a hardware issue with the printer. Please follow the steps mentioned in my earlier post to contact technical support.
  •  
  • If the error goes away.then please try to perform all the steps on how to correct alignment problems from my previous link mentioned in my previous post.
  •  
  • If the issue continues, please contact Hp phone support to get the printer replaced.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

DavidSMP
I am an HP Employee

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