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Top Student
Posts: 5
Member Since: ‎04-18-2010
Message 1 of 2 (1,709 Views)

printer error...offline...photosmart 6510 e-all in one series

cannot get printer to print. error message: printer offline. have turned both computer and printer off and nothing changes.

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Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 2 of 2 (1,708 Views)

Re: printer error...offline...photosmart 6510 e-all in one series

What OS are you using?

 

How is the printer connected to the computer?

 

HP designed a quick and easy tool that diagnoses and resolves many printing, scanning, and connectivity problems: The HP Print and Scan Doctor. HP recommends that you download and install the Print and Scan Doctor any time you need to troubleshoot a problem with your HP printer from the link below.

Let me know what errors you receive?

http://www.hp.com/go/tools

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