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Honor Student
Posts: 3
Member Since: ‎05-01-2014
Message 1 of 4 (638 Views)
Accepted Solution

printer functions

I have an shortcut icon which lookes like the printer and was identified with the printer name (HPOFFICEJET 6500E710N-2), when I clicked the icon I was taken to a page which gave me many printer functions, e.g. ink, print quality, scanner,etc.. I updated my operatiing system from windows 8 to windows 8.1. The problem is that now when I click on the same icon it does not take me to the page I want to go to but to "printer setup & software" and I can not find the previous page I was trying to get to. HELP!!! Help me find the old page and icon to get there, please. RONRONSR

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Accepted Solution

Re: printer functions

Hi Ron,

 

According to this guide I found, an uninstall/reinstall should do the trick. Please have a look: After Upgrading the Computer from Windows 8 to Windows 8.1, Clicking Printer Assistant Displays a Prompt to Set Up Your Printer

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Associate Professor
Posts: 898
Member Since: ‎12-10-2013
Message 2 of 4 (600 Views)

Re: printer functions

[ Edited ]

Hi Ron,

 

According to this guide I found, an uninstall/reinstall should do the trick. Please have a look: After Upgrading the Computer from Windows 8 to Windows 8.1, Clicking Printer Assistant Displays a Pr...


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Honor Student
Posts: 3
Member Since: ‎05-01-2014
Message 3 of 4 (595 Views)

Re: printer functions

Your posting was very helpful. 

 

Thanks,

 

Ron SR.

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Honor Student
Posts: 3
Member Since: ‎05-01-2014
Message 4 of 4 (593 Views)

Re: printer functions

I tried to give you a thumbs up. Don't know if I did it right.

 

Ron Sr.

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