Hello, @inkdot - Hope you are well 🙂
Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!
Going through your post, I am not sure about the issue. Could you please explain the issues in detail so that I could help you better.
Also, if you are having any issue with the ink cartridge with the printer, then please try the steps listed here: http://hp.care/2rp39j1
Please let me know if this resolves the issue, or if you require further assistance!
Good luck 🙂
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee