printer is connected on wifi, but windows does not recognize connection unless printer restarted

[sunshine54]

I switch between Windows and MAC OS on my MAC. Windows says my printer is offline whenever I switch to windows, although the printer says it is connected. I can only print from windows if I turn the printer off, then on, and then it recognizes as being connected. (I have to do this every time I want to print in windows) No problems printing while in MAC OS or AirPrint from other Apple devices.

[MKazi]

@sunshine54

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an  HP Officejet Pro 6830 e-All-in-One Printer and the printer appears to be offline in Windows. You have to restart the printer to make it to work. However, in Mac it works fine. 

I would like to know the following information to assist you better:

• Is the printer connected wirelessly?

This might happen when the printer loses the IP address in the network. 

Meanwhile, I did some research and suggest you to perform the following steps to assign an IP address to the printer:

• Print a network configuration page You will find the printer's IP address on the network configuration page.

• On your computer, open an Internet browser.
• Make sure to type the IP address into the Internet browser's address box. If typed into a toolbar search box or search engine, the EWS does not open.

• If a website security certificate displays in the Internet browser, click Continue. The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer.

• On the EWS webpage, click the Network tab.

• In the Wireless section, click Wireless (802.11), and then click Manual IP.

  • If a Suggest a Manual IP Address option is available, click it, click Apply, and then reconnect your printer. If the wireless connection drops, continue to the next step.

  • If a Suggest a Manual IP Address option is not available, continue troubleshooting.

Figure : Clicking Suggest a Manual IP Address

• On the Network Configuration Page, locate the IP Address, Subnet Mask, and Default Gateway.

Figure : Example of the IP Address, Subnet Mask, and Default Gateway

• On the EWS webpage, type the IP Address, Subnet Mask, and Default Gateway numbers from the Network Configuration Page in the matching fields, and then click Apply. If the wireless connection drops, continue to the next step.

Figure : Typing the IP Address, Subnet Mask, and Default Gateway numbers

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve printing and scanning problems. 

Now try printing. If it still appears to be offline then add a TCP/IP port using the below steps:

• Search Windows for devices, and then select “Devices and Printers” in the list of results.  
• Right-click the name of your printer, and then select “Printer Properties”. 
•  The Properties window opens. 
• Click the “Ports” tab, and then click “Add Port”. 
• Select “Standard TCP/IP Port”, and then click “New Port”. 
• Type the printer’s IP address that you wrote down earlier, and then click “Next”. 
• Select the new “Standard TCP/IP Port” from the list, and then click “OK”. 
• Follow the on-screen instructions to finish the setup. Now try printing. 

I sincerely hope this fixes the issue. Let me know. Cheers! 🙂