Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎05-22-2011
Message 1 of 3 (6,961 Views)

printer is offline and won't print.

printer is offline and won't print.  how do I get it online and printing?

0 Kudos
Posts: 29,544
Member Since: ‎11-17-2008
Message 2 of 3 (6,915 Views)

Re: printer is offline and won't print.

Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?


Running the diagnostics available at may help resolve the issue.




Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Posts: 105
Member Since: ‎09-07-2010
Message 3 of 3 (6,898 Views)

Re: printer is offline and won't print.

Go to system settings and select the ‘Printer’ option.

Right-click on the printer and enable the ‘Use Printer Online’ function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the ‘Printer Offline’ message occurs due to a ‘Job Stuck’ issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Set peace of mind as your highest goal,and organize your life around it.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation