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p_j_c Top Student
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printer issue

HP Deskjet 5740 printer. Has stopped printing. On pressing the print command the paper half enters the printer and then all lights flash. The paper is released on pressing the resume button but with no printing. The HP print doctor says that there was a queue problem which has been solved! Can anyone assist please?

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printer issue

Hi @p_j_c,

 

Welcome back to the HP Support Forums! 🙂  I see you are unable to print to your HP Deskjet 5740 Color Inkjet, when you send a print job the paper pulls in half way, all the lights flash and the paper ejects with nothing on it.

 

You have ran the HP PSDR, and it tells you there is a problem with the print queue which you have resolved already. To better help you, leave the following information:

 

1. What is your current Operating system, Windows or Mac and which version?

 

2. Do you get any error message when you attempt to print?

 

Please start troubleshooting here: Print Jobs from Your HP Printer are Stuck in the Print Queue

 

Let me know the outcome, I will watch for your reply.

 

Thanks,

HevnLgh
I work on behalf of HP



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p_j_c Top Student
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printer issue

Thank you Hevnl.gh  for this. I have tried all the solutions, except for solution 9 (uninstall and reinstall software), without success. I have not tried solution 9 simply because the Print Doctor tells me that everything is in order! I am not receiving any error messages but the printer is still not printing - paper simply stopping half way and blank sheet having to be expelled by pressing the resume buttom. As a non-technician it suggests to me that there is a 'sensor' problem. If this last comment prompts a likely solution I would be welcome further help. Incidentaly the operating system is Windows 8.
Thanks.

 

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