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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
debrunner
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printer not operating

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hp officejet4630
Mac OS X 10.7 Lion

getting error the catrtidge cant move to remove jam but there is no jam 

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Rainbow23
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@debrunner, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.

I understand that you are unable to move the carriage and also you get a paper jam error on your HP Officejet 4630 e-All-in-One Printer.

Don't worry as I have a few steps that should help fix this issue.

 

And here's the step by step guide for you in the links below:

 

1. Paper Jam Error

 

2. Carriage Jam

 

If the issue persists then please contact HP phone support at the link: www.hp.com/contacthp

 

Let me know how that works.

 

I hope you have a good day ahead.

 

Rainbow23
I am an HP Employee

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