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getting error the catrtidge cant move to remove jam but there is no jam
@debrunner, welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you out.
I understand that you are unable to move the carriage and also you get a paper jam error on your HP Officejet 4630 e-All-in-One Printer.
Don't worry as I have a few steps that should help fix this issue.
And here's the step by step guide for you in the links below:
1. Paper Jam Error
2. Carriage Jam
If the issue persists then please contact HP phone support at the link: www.hp.com/contacthp
Let me know how that works.
I hope you have a good day ahead.
Rainbow23 I am an HP Employee If you found this post helpful, you can let others know and also show your appreciation by clicking the “Accept as Solution” button, “Thumbs up" button!
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