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rex222
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printer not printing double sided paper

HP Recommended
Hp envy 4524 printer
Microsoft Windows 10 (64-bit)

printer is not printing double sided paper.  I had a reply back but it has not helped. I have tried duplex printing settings but it did not work. 

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Dvortex
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Hello, @rex222 – Hope you are well 🙂


Thanks for your continued participation on the HP Forums! I'd like to help!

 

I understand that you are facing issues while printing 2-sided / duplex on your Envy printer. I would suggest the steps mentioned below to try and fix the issue:
 

  1. Go to Control panel – Devices and printers.
  2. Right-click on Envy 4520 and select “Printing preferences”.
  3. Under the Paper/Quality or Layout tab, select the 2-sided / duplex printing option.
  4. Apply and save the settings. Now try to print.


If the issue still persists, then the issue could be with the printer drivers and I would recommend installing the updated printer drivers for smooth printer functioning. Here are the steps:
 

  • Unplug the USB cable from the printer and computer if present.
  • Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
  • Restart your computer.
  • Now click on http://hp.care/2qe09CD to download and install the printer drivers.
  • Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
  • Now, again change the printing preferences and try to print 2-sided and check.

 

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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