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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-10-2017 04:09 PM

HP Recommended
Product: hp office jet 4620 all in one
Operating System: Microsoft Windows 10 (32-bit)

printer quit printing black.  Replaced ink cartridge with hp cartridge.  Still wont print black.  I got an error message "problem with printer or ink system" and error code ox6100001d.  Now I get a message " cartridge jam. print cartridge cannot move.  clear obstructions or paper jams. "  I cannot see any obstructions or paper jams.

Suggestions please.

1 REPLY 1

‎05-12-2017 11:16 AM

HP Recommended

Hi @kens2,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you facing carriage jam issues with your HP Officejet 4620 e-All-in-One Printer.

 

This issue could occur if the cartridges are not installed properly or if there is an obstruction in the carriage path.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Carriage Jam

 

For the "problem with printer or ink system" error, you may follow the steps in the link: 0xc19a0005' Error or Similar Error Displays

 

If the issue still persists, then it could be a hardware issue with the unit and you may need to contact HP phone support for further assistance at the link: www.hp.com/contacthp

 

You have a good day ahead.

Rainbow23 - HP Support.
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