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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
michmom5
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printer selectively printing colors and misplacing text

HP Recommended
HP OfficeJetPro6968 All-in-One
Microsoft Windows 7 (64-bit)

The questions and answers on the Forum have been followed to the letter.

I have uninstalled and reinstalled the printer.

Cartridges are not even one week old.

All test pages print perfectly.

I have aligned and cleaned printheads three times.

Printer is only 7 weeks old.

 

When I try to print a Word document from my computer,

the printer has a mind of its own.

 

It will only print color, and

it puts the color text where it wants it on the page,

not where I have put it in the document.

 

This is a new wrinkle for this computer user who's been

happily printing documents for many, many years and

with many different printers.

 

I am ready to recycle this one.

 

Help, anyone?

 

 

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A4Apollo
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Message 2 of 4
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Hey there! @michmom5, Welcome to HP forums.

 

I understand your printer prints selective colors and misplaces text.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes to your PC?

 

Does the issue persist when you make a copy from your printer?

 

Try printing from a different application and check if the issue persist.

 

Please try the steps recommended below.

 

Check the print settings for your print job in Windows.
In the program, you are trying to print from, click File, and then click Print.
The Print window opens.
Open the Properties dialog box.
Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Depending on your print job, you might consider modifying the following settings:
Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
Black and White: If you want to print in black and white only, select the grayscale option.
After selecting the print settings, click OK to apply the settings, and then click Print.

 

Refer this article to further troubleshoot print quality issues.

 

 

 

 

Let me know if this works!

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

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michmom5
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Thanks for your help, Mr. Robot.

 

Today the printer would not scan, would not print anything  I tried (wasting paper here), and

it would not copy. It cranked up and then produced nothing. Nothing at all.

 

The printer was recognized by both my laptop and iPAD, responded to a PRINT command regardless of how it was executed, and then.............blank paper came flying out of the tray.

 

Paper quality, type, and size all 'fine'ccording to the HP "Doctor " fix-it program.

 

No hardware or software changes on laptop or iPAD.

 

It is dead. Out the door. Life is too short to wrangle with this machine.

 

Thanks for trying, but it was a lemon.

 

Once a lemon, always a lemon.

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A4Apollo
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@michmom5, Thanks for your quick response and time.

 

I appreciate your efforts for trying out the steps.

 

As you mentioned you are unable to copy from your printer.

 

Try performing a semi full reset on your printer and check if it helps.

 

Since the steps to perform semi full reset is confidential I will send you the steps in a private message, Please watch your inbox for more information.

 

If the issue still persists after performing semi full reset on your printer. It is a hardware issue.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

 

Have a great day ahead!

Take Care! 🙂

A4Apollo
I am an HP Employee

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