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Brewwonderdog
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Message 1 of 2
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printer vanished again

HP Recommended
HP8610
Microsoft Windows 10 (64-bit)

My printer used to work fine via wireless for in excess of 18 months. Changed laptop security providers, did not use the printer for some weeks which is not uncommon, the next time I went to use it the printer was all fine on the settings, but not recognised by the laptop. Went in downloaded and used HP trouble shooting etc, got the print and scan going. Now a couple of weeks later all is dead again. This time I have stripped the whole HP from the laptop and reinstalled. Still no go. Anyone got any ideas to help please?

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DavidSMP
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Message 2 of 2
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Hi @Brewwonderdog,

 

Good Day. Thanks for posting your query in the HP community. I read the post regarding the printer not found on the network. It will be a pleasure to assist you here.

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off you on that score. 🙂

  • Does the printer connect to another device such as another computer or smartphone without hassles?
  • Did you perform network defaults on the printer?

Please perform these steps:

  • Please restore network defaults on your printer. Then add the printer on the wireless network.
  • Please check this user guide link: http://h10032.www1.hp.com/ctg/Manual/c04204791   to restore the printer to network defaults. Please refer to page # 39 on how to do it.

Then please perform these steps to uninstall the printer and then reinstall it.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 

 

Later install the full feature printer software from this link: http://hp.com/drivers  please select the country, type the product# of the unit and follow the on-screen instructions. Please make sure that you select the correct operating system. Then check if the issue gets resolved.

 

If it continues, then please follow all the steps  from this document: https://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer/5367603/model/536760... 

After this please perform these steps from this link: https://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer/5367603/model/536760... and ensure to do it to keep the printer from disconnecting from the wireless network.

  • Please assign a manual or static IP address to the printer. Please perform step 6.
  • Then under step 8 “Other things to try” option please disable IPV6. Please perform only these 2 steps from this link.

Please ensure to perform all the steps patiently as it is critical to get the issue resolved. Please note that I am not loading you with a lot of troubleshooting steps. Instead, I am providing more resources and information to your arsenal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

 

DavidSMP
I am an HP Employee

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