My printer used to work fine via wireless for in excess of 18 months. Changed laptop security providers, did not use the printer for some weeks which is not uncommon, the next time I went to use it the printer was all fine on the settings, but not recognised by the laptop. Went in downloaded and used HP trouble shooting etc, got the print and scan going. Now a couple of weeks later all is dead again. This time I have stripped the whole HP from the laptop and reinstalled. Still no go. Anyone got any ideas to help please?
Then please perform these steps to uninstall the printer and then reinstall it.
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Remove all instances of the same.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
Later install the full feature printer software from this link: http://hp.com/drivers please select the country, type the product# of the unit and follow the on-screen instructions. Please make sure that you select the correct operating system. Then check if the issue gets resolved.
Please assign a manual or static IP address to the printer. Please perform step 6.
Then under step 8 “Other things to try” option please disable IPV6. Please perform only these 2 steps from this link.
Please ensure to perform all the steps patiently as it is critical to get the issue resolved. Please note that I am not loading you with a lot of troubleshooting steps. Instead, I am providing more resources and information to your arsenal to deal with the situation better.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
DavidSMP I am an HP Employee
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.