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poodlemommy7
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printer will not print color even though there is a color cartridge in

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Since I upgraded to Windows 10 last year it seems my printer will not print with the color cartridge. I have tried 3 different color cartridges which as HP and none of them will work. Only black will work. Help. Please.  I read somewhere that it means the printer needs to be cleaned. How do I do that?

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sandytechy20
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@poodlemommy7

 

This is a great location to get assistance! I read your post and see that your HP Printer is not printing in color. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • Please provide the complete printer model number or product number.

Meanwhile:

 

Perform hard Reset on the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 30secs.
  • Connect the power cable to the printer and directly to the wall outlet.
  • Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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