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Honor Student
Posts: 2
Member Since: ‎10-16-2011
Message 1 of 4 (7,030 Views)

printer will not scan to computer


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Posts: 12,147
Member Since: ‎12-31-2009
Message 2 of 4 (7,021 Views)

Re: printer will not scan to computer

[ Edited ]

Hi jakamer,


How are you attempting to scan to the computer (Software or Front panel of printer)?


Try using the following utility.

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"
Posts: 1
Member Since: ‎11-24-2013
Message 3 of 4 (3,042 Views)

Re: printer will not scan to computer

  I have scanned to documents b4, checked my usb cable and still cannot scan to computer

Posts: 15,163
Member Since: ‎09-02-2013
Message 4 of 4 (3,011 Views)

Re: printer will not scan to computer

[ Edited ]

Hi ruthy,


I understand you are unable to scan to your computer. I am sorry for the issue and I would like to try to help. Could you please give me some more information so I can better help you?


Please respond with:


Any error messages you are receiving.

What model of printer you have.

If you are running Windows or Mac.


In the meantime, try Resetting your Printer.



Thank you,

a i n b o w 7000

I work on behalf of HP

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