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Student
Posts: 1
Member Since: ‎07-02-2014
Message 1 of 2 (197 Views)

printer won't print black

I hp 4620 officejet all in one printer I replaced all ink and it won't print black. I even took back black ink and got another one. I cleaned the printhead that came out good but no black.

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Regents Professor
Posts: 8,708
Member Since: ‎11-27-2009
Message 2 of 2 (174 Views)

Re: printer won't print black

[ Edited ]

As this is a 4620 I'd advise calling HP phone support, regardless if it's out of warranty, as you may require a replacement

 

Troubleshooting

http://support.hp.com/us-en/document/c03944809

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Hope this helps,

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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