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draw2tom
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printer

HP Recommended
hp envy 5530
Microsoft Windows 8.1 (64-bit)

I have HP Pavilion g7 laptop running Win 8.1.  

Why does the computer not see the printer after it is rebooted or shut down.  Have to stop printer (shut off) or run HP scan and doctor to reset.

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Rainbow7000
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Message 2 of 2
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HP Recommended

Welcome back to the HP Community @draw2tom,

 

I read your post about how your Envy 5530 potentially disconnecting when the printer is restarted or turned off. This could be a connection issue, and if you have the printer connected to a network, you can try assigning a static IP to stabilize the connection.

 

Click this link and follow all of the steps: HP Printers - Printer Does Not Maintain Wireless Connection

 

Best wishes to you!

Show thanks for my reply to help you today by hitting the "thumbs up" icon below!

a i n b o w 7000

I work on behalf of HP



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