Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 4
Member Since: ‎01-04-2014
Message 1 of 4 (260 Views)

printers

printer stopped working says has wrong ink . same ink cartridge ive been using what is wrong ?

0 Kudos
Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 2 of 4 (219 Views)

Re: printers

Hi

 

Which printer model do you have?

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 4
Member Since: ‎01-04-2014
Message 3 of 4 (186 Views)

Re: printers

Hi , I have the envoy 4501 e-print

Highlighted
Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 4 of 4 (175 Views)

Re: printers

[ Edited ]

Try following the troubleshooting steps outlined below....

 

http://support.hp.com/us-en/document/c03771807

 

 

Just FYI, the Envy 4500 is an eligible printer for HP Instant Ink in the US. If you're interested, you can check out the details....

 

https://instantink.hpconnected.com/us/en

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation