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Student
Posts: 1
Member Since: ‎12-05-2010
Message 1 of 2 (2,534 Views)

printhead failure

I bought my officejet 8500 a little over a year ago. I use it infrequently. A printhead just failed. HP admits that it can't control the failure. The printer is now a piece of rat**bleep** that can't be fixed, and I'm out the $229 and the cost of the cartridges. Never buy a piece of rat**bleep** HP computer or printer. They won't do anything about an admitted failure that is built in.

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Provost
Posts: 29,528
Member Since: ‎11-17-2008
Message 2 of 2 (2,533 Views)

Re: printhead failure

[ Edited ]

All ranting aside, the printheads are user replaceable parts that do wear out over time.  I would start with the troubleshooting steps in this page.  If that does not resolve the issue replace the affected printhead.

Bob Headrick,  HP Expert

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