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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
soose18
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Message 1 of 2
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printing from my libraries

HP Recommended
Envy 5500
Microsoft Windows 7 (64-bit)

I can't get my printerto print from my libaries. I can print from my email, photoimpression and copy from the printer itself.

It worked fine yesturday.  How can I fix this? I used the HP wizzard but to no avail.HELP!!!!!

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A4Apollo
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Message 2 of 2
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HP Recommended

Hi! @soose18, Thanks for stopping by HP forums!

 

I understand you have issues printing from the libraries on your printer.

 

Don't worry I'll try to help you out.

 

Did you make any changes to the printer?

 

Do you get any error when you are printing from the library on your PC?

 

Go to library folder on your PC open the files using a different application and try printing the file and check if it prints.

 

Also, try the steps recommended below.

 

Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
Save your work. After using these steps, your current print jobs are lost and will need to be printed again.
Open Windows Services using one of the following methods:
Search Windows for services, and click Services in the list of results.
On your keyboard, press Windows key + R, type services.msc in the window that opens, and then click OK.
Scroll through the list of services and find the name Print Spooler.
Right-click Print Spooler and select Stop.
After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
Delete all files inside the PRINTERS folder.
Shut down your computer from Windows.
Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.
Turn on the printer using the power button on the printer.
Turn on the computer and wait for Windows to open.
Try printing again and note what happens.

 

 

Let me know how it goes!

Take Care! 🙂

 

 

 

A4Apollo
I am an HP Employee

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