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Mark1993
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Message 1 of 2
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printing in color

HP Recommended
envoy 5642
Microsoft Windows 10 (64-bit)

My printer in only printing in grayscale. How do I change it to color. It copies in color

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mark1993

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Envy 5642 printer is not printing in color. I would like to help you out with this issue today.

  • Check the print settings.
  • Check the estimated ink levels, and then replace any low or empty cartridges.
  • Print and evaluate a Print Quality Diagnostic report, and then troubleshoot any defects.
  • Align the printer.
  • Clean the cartridges.
  • Click here and follow the document to perform the above mentioned troubleshooting steps.

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

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