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radha391
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Message 1 of 2
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printing is not working

HP Recommended
hpdekjet 2540 net work printer
Microsoft Windows 10 (64-bit)

My Printer is hp deskjet 2540 all in one , Net work Printer.

it is not Printing whe i give Print comand. This trouble i am phasing for the past one week.

Scaning is working , copying working only printing is not working

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DavidSMP
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Message 2 of 2
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HP Recommended

Hi @radha391,

 

 

Good Day.  A warm welcome to the HP community. I reviewed the post regarding printing issues with the printer. I will be delighted to assist you here.

Splendid description, brilliant troubleshooting and great observations made before posting. Kudos to you for that. 🙂

For providing you with an accurate response I would require more information regarding this.

  • Did this happen after a windows or software update?
  • Did you bypass power strips and connect the printer directly to the wall outlet?

Please perform these steps:

Please run the print and scan doctor from this link: http://support.hp.com/us-en/document/c02073861  and check if it works.

If it does not then uninstall the printer software from these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
  • Go to devices and printers, select any printer listed there and you will get some options on the top. 
  • Click on print server properties. 
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application. Ignore Regedit if it cannot be done.
  • Restart the PC again. 

Download the latest full feature drivers from https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-2540-all-in-one-printer-series/5295960/m...  and install it on the computer. Please ensure to select the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer. 

This should do the trick for you.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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