about a week and a half ago, My printer had run out of a couple of colors of ink. So I went to staples and bought new ones.
After replacing the ink I tested them and noticed some streaking. So i cleaned the printerhead via the tool built into the printer. it takes a few trys but it still never got completely clean. after a few more tries at cleaning it, the blue wasn't even showing up and now the other colors were streaking!
So I contacted an HP rep via the support agent, and they insisted that it was a faulty cartidge after suggesting I run the tests to clean the printhead, and then suggested I removed the printhead and wipe it down which is not an easy task for someone without the right tools on this printer!
now at this point I had a week to go on my warrenty. I was praying that this wouldn't be a serious issue. What happened was the rep sent me a new blue cartidge with an envelope to sent the faulty catridge back to HP.
This new catridge did not even work. Blue(cyan) is completly left out but the other colors are flawless...
I had read online that the printhead itself can become jammed inside if ink dries on the surface. As I said above, I tried once to remove the printerhead, which involves unhooking some springs, unplugging a few cables, and unconnecting a couple tubes. once you get it off, it's said you should soak the bottom of the head in some rubbing alcohol with a paper towel. This makes the ink run, so do it over a bowl or something. This didn't change anything.
problem still being, Cyan does not come out onto the page even tho it says it's full. all of the other colors are being depleted because I keep testing everything possible. My warrenty is now up because an HP mis-diagnosed my problem, and now no one wants to help me shop this printer out to get it fixed, because they say it would be cheaper to buy a new one. ... why is this so hard?