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12-18-2015 03:54 PM
I tried to create a printing shortcut that included fast/economical/duplex/black. It saves the fast/economical/duplex but not the black. When I use this shortcut it prints in color. How do I set up the shortcut I want to include black?
12-21-2015 03:26 PM
Welcome to the HP Support Forums!
I understand that you're unable to save print settings for your HP Officejet Pro 8620 e-All-in-One Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
I see how frustrating this would be for you and that your computer is not keeping the shortcut setting that you trying to save. If you're trying to edit a preset which has a lock icon on it, you will not be able to change those settings.
I would create a new shortcut and save the settings which you desire.
Please try the steps within these guides (use as a guideline):
This document is for HP Officejet Pro 8610, 8615, 8620, 8625, 8630, 8640, and 8660 e-All-in-One printers.
- Do one of the following to open the printer software:
- Double-click the printer icon on your desktop.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name.
- Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for your printer, and then click the printer name.
- Click Set Preferences to open the Printing Preferences dialog box.
- Make changes to the print settings, click Apply, and then click OK.
- Color: Print using color ink.
- Black & White: Print with multiple shades of gray (grayscale). This setting still uses some color ink.
- High-Quality Grayscale: Print with multiple shades of gray. Increases the dots-per-inch (dpi) on the page, allowing for more detailed photos and sharper text.
- Black Ink Only: Print with black ink only (no color ink is used in printouts). This setting is best used when printing text.
- On your computer, open the document or photo you want to print, click File, and then click Print.
- From the print dialog window, click Properties.
NOTE: Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.
- Select the Paper/Quality tab.Figure : Paper/Quality tab
- Select either Black & White or Color, or to print with black ink only or in high-quality grayscale, skip to step 5.If you selected Black & White or Color, click OK, and then click Print.
- To print with black ink only or in high-quality grayscale, click Advanced.The Advanced Options dialog window opens.Figure : The Advanced Options dialog window opens
- Click Print in Grayscale, click the down arrow, select High-Quality Grayscale or Black Ink Only, and then click OK.
- Click OK, and then click Print.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 🙂
10-24-2016 05:57 PM
I have the same printer and the same problem. I've done everything you mentioned in your reply, but it doesn't work. For some reason, it will not save the B&W or color settings in a user-created shortcut. My previous HP printers have all saved shortcuts correctly. Seems like there might be a glitch in it.
I'm using Windows 10 ver. 1607, Firefox 49.0.2.
09-29-2017 08:53 AM
This does not work. Somehow in the past I have been able to create a custom shortcut by entering in the print pop-up the settings I want, then seeing "Save as" come up in bold and clickably in the shortcuts box. I cannot get this option to show. Very frustrating. HP should make it easier than this.
09-30-2017 09:01 PM - edited 09-30-2017 09:14 PM
I just now FIGURED OUT HOW TO CREATE A NEW PRINTING SHORTCUT, almost by dumb luck and good guessing! I use Windows 7 with an HP Officejtet Pro 8620.
1. Go to Control Panel.
2. Click on "Devices and Printers".
3. On the chosen printer, RIGHT click. On the drop-down menu, click "Create shortcut". (This puts a shortcut to the printer on your desktop.
4 Click on the now-created desktop shortcut icon.
5. A new page with about 4 choices will pop up. One is "Set preferences".
6. Click on it and the familiar "Printing shortcuts" pop-up box will come up.
7. Use the top tabs to enter your choices, such at paper orientation, one- or two-sided, print quality, and black or color.
8. Finally, click the "Printing shortcuts" tab, and at the bottom there should be a new box for you to enter the name of your new shortcut. HOORAY!