Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 5
Member Since: ‎10-29-2014
Message 1 of 6 (985 Views)

printing to wrong paper size

Hello

 

I bought a HP LaserJet Pro 400 Color MFP M475DW 10 days ago. And so far, it has been a disappointment. The setup proved more difficult then I thought. It would be handy if there was a complete and clear manual available, but it seems there's not.

 

The problem I'm facing now is the paper size. Everywhere I can (via the web interface, via the screen, via de dialog box when I click 'print' ...), I have set Tray 2 to A4. But I have the impression that somehow the printer thinks it's printing on Letter format or something. When I print a page, in shrinks the content, leaving me with ridiculously big margins. Usually the paper doesn't come out all the way, but it stops when there's still a few centimeters to go (causing a "paper jam" error message.

 

I just tried to print a test page (via the menu). It took me 5 failed attempts (every time, the front side was printed, but then it stopped and there was a "paper jam" error message) before I managed to get a full recto-verso printed test page. The test page looks ok. But when I try to print a text page, it goes wrong again. It resizes en moves the item on my page (that is, if the page manages to get though without getting jammed).

 

Apart from that, I also noticed a unnatural 'hissing' sound when I try to print something. I used several printers already, I know what a normal printer sounds like. But this doesn't sound healthy.

 

I really don't know what I can do more. I hope there are some specialists on this forum. If not, I'll have to use the "14 days return option" quickly.

 

Thanks in advance!

 

 

P.S. This thread has been moved from Printers - LaserJet to Multifunction and All-in-One. -HP Forum Moderator

0 Kudos
Top Student
Posts: 5
Member Since: ‎10-29-2014
Message 2 of 6 (935 Views)

Re: printing to wrong paper size

I found out that when I save the Word document as PDF and print the PDF, everything works fine. But I can't find why it makes a difference. In Word, all settings are on A4. So, it doesn't make any sense.

Am I the only one who has this problem?

Distinguished Professor
Posts: 3,395
Member Since: ‎05-27-2010
Message 3 of 6 (926 Views)

Re: printing to wrong paper size

I have a similar model of printer (HP LaserJet Pro 400 Colour MFP M475dn), and have no problem printing to A4 media.

 

You need to distinguish between:

 

  • The Paper Size which the printer thinks is present in (each of) its cassette tray(s); this is normally automatic, as the size of paper is automatically detected by sensors in the tray(s) - this sensing depends on the paper guides in the tray(s) being properly set to match the loaded paper. You can check what Paper Size (and Paper Type) the printer believes it has in each tray by printing a configuration report (invoked from the front panel menus, or Embedded Web Server equivalent).
  • The Paper Size which is being requested (via source application, Print dialogue and printing defaults) for each print job.

If  you are getting paper jams, this perhaps suggests that the paper size sensors are not set correctly, or they (or some other parts of the hardware) are malfunctioning?

Distinguished Professor
Posts: 3,395
Member Since: ‎05-27-2010
Message 4 of 6 (924 Views)

Re: printing to wrong paper size

>> ...if there was a complete and clear manual available, but it seems there's not ...

 

Try http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02666267-3.pdf

Top Student
Posts: 5
Member Since: ‎10-29-2014
Message 5 of 6 (917 Views)

Re: printing to wrong paper size

Thank you for your answer and for the manual. But, I'm afraid this manual is not up to date (anymore). For example, on page 85 it explains how to configure the trays. It says:

 

Configure trays
1. Make sure the product is turned on.
2. Perform one of the following tasks:
● Control panel: Open the System Setup menu, and open the Paper Setup menu. Select the tray that you want to configure.
● Embedded Web server: Click the Settings tab, and then click Paper Handling in the left panel.
3. Change the desired tray setting, and then press OK or click Apply.

 

But, when I go to the Embedded Web Server, there is no 'Settings' tab (I have Home / System / Print / Fax / Scan / Networking / HP Web Services / HP Smart Install). Under "System", I find a "Paper setup" in the left panel, where I can indicate the paper size. But, that's already on A4. Maybe they didn't update the manual after a change to the EWS.

 

I just tried another test page from Tray 1. Again I got an error message "paper jam" and the paper failed to come out completely. It stopped 1-2 centimeters before it was all out. I could pull it out though and see that the print itself was ok. The only sliders I can adjust for Tray 1 (it's not really a tray, more a drop-down door for manual feed) is the width. But, since the paper always stays in the last 1-2 centimeters, the problem seems to be something with the length. And this I cannot adjust with the sliders.

 

I called to the shop, they will come and pick up the printer. I hope they manage to find a solution.

Distinguished Professor
Posts: 3,395
Member Since: ‎05-27-2010
Message 6 of 6 (909 Views)

Re: printing to wrong paper size

>> ...  I have set Tray 2 to A4 ...

 

>> ... I just tried another test page from Tray 1 ...

 

What happens if you select paper from tray 2 (probably just by closing the drop-down tray 1)?

Does it jam when selected from that tray?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation