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Mima17
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printing

HP Recommended
HP Officejet 4620

Hi, I'm Mima 17. I have an officejet 4620 and am on a usb port. Recently I ran out of in and I bought and installed an HP black cartridge. I did not change the color cartridges (and they are empty). Now my printer will not print from my computer or when I hit copy on the printer itself. Is this because I have empty color cartriges? I don't want to buy them if this is not the problem. Could there be something else going on that I can fix. I already tried cleaning the heads and everything the troubleshoot program asked me to do.

Thanks!

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greenturtle
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HP Recommended

Hi,

 

Thanks for using the forum.

 

Do you see any error messages when you hit print?  Did the printer prompt you to replace the color cartridges?

 

Typically, all the cartridges need to be in beofre it can function properly.

 

Thanks.



I am an HP Employee
Although I am speaking for myself and not for HP.
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