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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-08-2017 11:58 AM

HP Recommended
Product: HP Envy 5640

My Envy 5640prints to A4 but not 6x4 photos I have tried all the tips for jammed paper but it didnt appear to have any. It just says printer needs my attention what the hell does that mean.  Any help gratfully appreciated. I have been trying for hours I only want to print some photos as I have dementia and want photos of all of my family hoping t will help me remember their names

1 REPLY 1

‎04-09-2017 03:15 PM

HP Recommended

Hello, @tabbycat1947 – Hope you are well 🙂

 

Thanks for your continued participation in HP Support Forums! I’d like to help with the photo printing issue on your Envy printer!

 

To assist you with this issue, I need to know the operating system on your PC. Also, what is the application that you are using to print the photos?  Let me know the same.

 

Alternatively, the issue could most likely be caused due to incorrect paper setting on your PC. Please try the steps listed here:

For Windows: http://hp.care/2oPONHi

For MAC OS X: http://hp.care/2oPGUS3

 

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂


Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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