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Bronwen1
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problem using hp office jet 6800

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Hi, I have been using my printer fine for a few months. It is the officejet 6800 wireless. All of a sudden i am not able to print anything. When I go to print, my oprtions are fax, print to pdf, document writer, and one note. There is no pull down option for my actual printer, though the fax says fax officejet 6800. It is connected to the wirless fine.

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Jeet_singh
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Hi @Bronwen1,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having issues printing on your HP OfficeJet printer. Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Printer Product number and the Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...) http://hp.care/2bygf7l

Did you make any changes on the printer before the issue started?

Are you able to make a copy from the printer?

Have you tried to perform a hard reset on the printer?

 

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

 

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

 

If you’re running Windows, I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

If the issue persists, the next step would be to uninstall and reinstall the printer drivers, 

Please respond to this post with the details for further assistance. I'll be looking forward to hearing from you.

 

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

Jeet_Singh
I am an HP Employee

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Bronwen1
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thank you for the advice! i fixed it a couple days ago on my own my uninstalling and reinstalling the program

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Jeet_singh
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Hi @Bronwen1,

 

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. 🙂

Regards,

Jeet_Singh
I am an HP Employee

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