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suterpac
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problems scanning from pc after router change

HP Recommended
HP envy 4500
Microsoft Windows 10 (64-bit)

 

Hi - i have had to change my BT Router and have experienced so many issues getting my printer / scanner working again.

 

i can now print from my laptop but cannot instruct the printer to scan from laptop

 

previously i would click on the HP Ennvy icon on the desktop and follow instructions from there.  However, when i click on this icon now, i get a printer set up & software page and nothing i do seems to get me sorting the issue

 

i have followed the hp print and scan docter 5.0 which seemed to resolve something but i am still unable to instruct a scan from the HP Envy 4500 shortcut

 

i can scan by opening the devices & printers control box and then click scan but this does not give the choices i had from the shortcut

 

HELP PLEASE

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greenturtle
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Message 2 of 8
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Hi,

Thanks for using the HP Forums.

 

 

Can you try to enable the Scan to Computer again?

 

How to Scan to Computer

Once you have installed the software (assumed that you have the FULL feature software installed):

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer
Scan to Computer (New UI)

How to use "Scan to Computer" properly


Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
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suterpac
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Thanks for your reply - how do i check the full feature has been installed?  I had assumed it had as i clicked check for updates.  I guess it has not since when i click on the desktop icon, it does not go to the printer assistant page so would welcome your further advice

Many thanks

 

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greenturtle
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Hi,

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

Hope that helps.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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suterpac
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Hi thanks for the note - i have been waiting for my son to pop over to help.

 

we have followed the link today - we did not get asked if we wanted to install full feature software - and got furher than previously.  the printer is sucessfully installed and we now have a printer icon on the desktop

 

However, unlike my sons laptop when i click on the printer icon, i do not get a HP Printer assistant dialogue box which then allows me to scan from my laptop

 

What i get is a message do you want to allow changes to this device?  if we say yes we just go a full circle again ad get back to the point where we are now

 

I have ran the HP print & Scan doctor v5 bt still get the same result

 

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 

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greenturtle
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Hi,

 

Can you try this alternative scan solution?

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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suterpac
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Thanks - i can now scan via the start button

 

the icon on the desktop still does not work so assume best to simply delete this as i will print from whatever document i have open

 

thanks

 

 

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greenturtle
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Hi @suterpac,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
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