-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
2
0
0
HP Recommended
HP Recommended
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand you need help with scan to email on your HP ENVY 5530,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Which operating system are you using with the printer?
Are you connected wirelessly or is it a wired network?
While you respond to that, here's a few things you can do:
- Ensure you've setup the scan to email properly:
Click here for details
To resolve the connection error, follow the below steps:
Step 1: Confirm if the issue is also printing-related
The steps in this document resolve communication and connection errors when scanning only.
If the connection error occurs when both printing and scanning, use the following resources to resolve the issue:
For wireless connections, go to Printer Does Not Maintain Wireless Connection.
For wired connections, make sure the cable is connected to the printer Ethernet port
and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.
If you have a connection issue when scanning only, continue to the next step.
Step 2: Restart devices and check driver scan settings
Restarting the computer and printer can restore the lost scan connection.
Turn off the printer.
Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
Close all running programs on your computer, and then shut down the computer.
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
Also, Here's a related HP Forums post that seems to have helped others: Click here for the steps.
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
