Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎01-14-2013
Message 1 of 4 (2,231 Views)

protected cartridge" notice

I recently had to replace my HP Officejet 4620 thru HP and they sent me another hp 4620. I have since used up the setup cartridge and tried to replace it with a cartridge I had used on the first printer. Now I'm getting a "protected cartridge" notice on the screen and it won't accept it. Anyone have suggestions around this?

0 Kudos
Distinguished Professor
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 4 (2,223 Views)

protected cartridge" notice

I would inspect, clean , reseat the cartridges and then reset the printer. Here is a link to a document that addresses cartridge rejection errors for your printer. I know that it is not titled the same as the error you are receiving, but it does give the steps that one should take when getting a cartridge error message. If after completing those steps, if still getting the error, I would try another cartridge as the one you have might be faulty.
I am a former employee of HP...
How do I give Kudos?| How do I mark a post as Solved?
Regents Professor
Posts: 8,717
Member Since: ‎11-27-2009
Message 3 of 4 (2,094 Views)

Re: protected cartridge" notice

Hi, you won't be able to use a SETUP if it's already been used on another printer.

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Top Student
Posts: 3
Member Since: ‎08-05-2009
Message 4 of 4 (856 Views)

Re: protected cartridge" notice

Ciara, Can you please pm me as well with help?  I am facing the same issue, thanks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation