The HP Community is here for you.
01-23-2012 07:30 PM
Getting "Carriage Jam" error. When I pull out the cartridges, the black tray under the cartridge housing is full of gummy, dried up black ink. The black tray does not move smoothly. It appears that the tracks the tray slides on are gummed up.
There are also what appear to be sponges below the black tray that are full of lumpy piles of dried up ink.
I assume the fact that the black tray is not sliding back and forth freely is the reason for the printer not to print, and the "Carriage Jam' message. (The scanner works fine.)
What can I use to clean out the ink? Can the sponges be cleaned or replaced?