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Honor Student
Posts: 4
Member Since: ‎04-09-2011
Message 1 of 13 (4,411 Views)
Accepted Solution

put printer back online

My status pops up as "offline."  How do I get back "online?"

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Accepted Solution

Re: put printer back online

Hi there gracie5,

To eliminate any software issues lets try downloading and running the print and scan doctor located here:
http://support.hp.com/us-en/document/c03275041

It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.


Best of Luck!

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Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 13 (4,258 Views)

Re: put printer back online

Hi there gracie5,

Could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model and your operating system help out a lot.

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Honor Student
Posts: 4
Member Since: ‎04-09-2011
Message 3 of 13 (4,251 Views)

Re: put printer back online

My printer model is HP Photosmart C4280 All-in-One.  Windows XP. 

Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 4 of 13 (4,245 Views)

Re: put printer back online

[ Edited ]

Hi there gracie5,

To eliminate any software issues lets try downloading and running the print and scan doctor located here:
http://support.hp.com/us-en/document/c03275041

It can fix a lot on its own and if not give a better idea of what is going on. Let us know the results.


Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Student
Posts: 1
Member Since: ‎10-22-2012
Message 5 of 13 (4,127 Views)

Re: put printer back online

put the printer icon back on my toolbar
Distinguished Professor
Posts: 5,287
Member Since: ‎11-22-2011
Message 6 of 13 (4,065 Views)

put printer back online

emma5027,

Can you provide a little more info to help narrow things down a bit? What operating system and what printer are we using? Additionally what printer icon are we looking for? IE Solution center / printer properties / etc?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
Top Student
Posts: 6
Member Since: ‎11-01-2013
Message 7 of 13 (3,048 Views)

Re: put printer back online

HP D4300 on windows 7 operating system

Top Student
Posts: 6
Member Since: ‎11-01-2013
Message 8 of 13 (3,047 Views)

Re: put printer back online

Windows 7 HP deskjet D4300.

 

Top Student
Posts: 6
Member Since: ‎11-01-2013
Message 9 of 13 (3,046 Views)

Re: put printer back online

HP printer Deskjet D4300 on a Windows 7 operating system. Keeps saying printer offline. How do I get it online?

Retired
Posts: 15,163
Member Since: ‎09-02-2013
Message 10 of 13 (3,016 Views)

Re: put printer back online

[ Edited ]

Hello artb2,

 

I am sorry to hear you are receiving the message that your Deskjet D4300 is offline. I have looked into this issue for you and I have found a guide that entails troubleshooting for this exact problem. I will post the link for you below, please follow the steps.

 

 

'Printer is offline' Message Displays

 

I hope this helps, feel free to respond!

 

Take care,

a i n b o w 7000

I work on behalf of HP



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