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Bowzer1972
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"Printer Update Could Not Be Downloaded" HP 8710

HP Recommended
HP Office Jet Pro 8710
Microsoft Windows 10 (32-bit)

I am attempting to set up HP Instant Ink on a new HP Office Jet Pro 8710 printer. I cannot enable web services. I've updates the software and the firmware. When I attempt to enable web services, it insists on checking for printer updates. Then,  the only message I get is "Download Unsuccesful. The printer update could not be downloaded". Doesn't tell me WHY.

 

I can't get the printer claim code or go any farther until I figure this part out.

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banhien
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@Bowzer1972

 

Double post. Please use

 

    https://h30434.www3.hp.com/t5/Inkjet-Printing/quot-Printer-Update-Could-Not-Be-Downloaded-quot-HP-87...

 

Thanks.

BH
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