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05-29-2017 03:26 PM
I am attempting to set up HP Instant Ink on a new HP Office Jet Pro 8710 printer. I cannot enable web services. I've updates the software and the firmware. When I attempt to enable web services, it insists on checking for printer updates. Then, the only message I get is "Download Unsuccesful. The printer update could not be downloaded". Doesn't tell me WHY.
I can't get the printer claim code or go any farther until I figure this part out.
05-29-2017 03:30 PM - edited 05-29-2017 03:33 PM
Welcome to HP Support Forum. I can't get onto its page right now, may be it is under maintenance process. Please wait and try later.
Updated: It is back to normal now. Please MANUALLY download and install the following software:
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