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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 03:26 PM

HP Recommended
Product: HP Office Jet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to set up HP Instant Ink on a new HP Office Jet Pro 8710 printer. I cannot enable web services. I've updates the software and the firmware. When I attempt to enable web services, it insists on checking for printer updates. Then,  the only message I get is "Download Unsuccesful. The printer update could not be downloaded". Doesn't tell me WHY.

 

I can't get the printer claim code or go any farther until I figure this part out.

1 REPLY 1

‎05-29-2017 03:30 PM - edited ‎05-29-2017 03:33 PM

HP Recommended

@Bowzer1972

 

Welcome to HP Support Forum. I can't get onto its page right now, may be it is under maintenance process. Please wait and try later.

 

Updated: It is back to normal now. Please MANUALLY download and install the following software:

 

           http://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_1881.exe

 

Regards.

BH
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