• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-29-2017 03:26 PM

HP Recommended
Product: HP Office Jet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I am attempting to set up HP Instant Ink on a new HP Office Jet Pro 8710 printer. I cannot enable web services. I've updates the software and the firmware. When I attempt to enable web services, it insists on checking for printer updates. Then,  the only message I get is "Download Unsuccesful. The printer update could not be downloaded". Doesn't tell me WHY.

 

I can't get the printer claim code or go any farther until I figure this part out.

1 REPLY 1

‎05-29-2017 03:30 PM - edited ‎05-29-2017 03:33 PM

HP Recommended

@Bowzer1972

 

Welcome to HP Support Forum. I can't get onto its page right now, may be it is under maintenance process. Please wait and try later.

 

Updated: It is back to normal now. Please MANUALLY download and install the following software:

 

           http://ftp.hp.com/pub/softlib/software13/printers/OJ871/OJ8710_Full_WebPack_1881.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.