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01-10-2011 01:58 AM
I was printing and suddenly my printer stopped and gave a message "Remove & check cartriges" .
The (original HP) cartridges are valid until 11/2012. Cartridges are 3 months old. I tried at startup (after unpugging) to hold down cancel and right button together, hold setup and option buttons together but both ways didn't help. Found on the internet that it could reset the cartridge counter or something with that button combinations. Maybe it's a hardware malfunction, because the message stay.
I want to buy another printer now, but first wanted to see if someone else had the same problem solved.
01-10-2011 10:13 AM - last edited on 02-21-2017 10:08 AM by OscarFuentes
This is generally an electrical connection issue between the printer and the cartridge. Clean the cartridge and printer contacts as shown here. If that does not resolve the issue check the cartridge warranty status as shown here, if the cartridge is an HP original it may still be in warranty. (The cartridge warranty does not depend on the printer being in warranty.)
I am not an employee of HP, I am a volunteer posting here on my own time.
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