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Student
Posts: 1
Member Since: ‎05-16-2012
Message 1 of 4 (2,888 Views)

"Remove and check cartridge" HP PSC 2175 all in one

Copy Scan and Photo lights are all blinking at same time  Error message is "Remove and check cartridge"  HP PSC  2175 all in one

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Distinguished Professor
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 4 (2,680 Views)

Re: "Remove and check cartridge" HP PSC 2175 all in one

I know that this is an older post, but I came across it and wanted to check on the author. Are you still needing help with this issue? 

I am a former employee of HP...
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Student
Posts: 1
Member Since: ‎10-22-2012
Message 3 of 4 (2,654 Views)

Re: "Remove and check cartridge" HP PSC 2175 all in one

I am getting this message too. Both cartidges have been removed and it has been rebooted, all to no avail.

Distinguished Professor
Posts: 3,242
Member Since: ‎12-12-2011
Message 4 of 4 (2,636 Views)

Re: "Remove and check cartridge" HP PSC 2175 all in one

I will need a little more info in order to help out. Is your printer a PSC 2175 too? Are the cartridges being used Genuine non refilled HP ink cartridges?  Do you have the printer plugged directly into the wall? Have you done any troubleshooting steps like cleaning the cartridges?  ANd when you "boot" the printer are you powering it off and then on? Or are you doing a hard reset? 

 

A hard reset consists of:

1. With the printer plugged directly into a wall outlet, and turned on, unplug the cord from the rear of the printer.
2. Then unplug the cord from the wall socket.
3. Wait at least 30-60 seconds
4. Plug the power cord back into the wall socket first. If the cord has a module in it, make sure that the light on the module is lit up and then plug cord back into the rear of the printer
5. The printer should power back on by itself, but if not use the power button on front panel to turn machine back on.

 

This reset attempts to clear error messages and attempts to restore the printer to a known working condition if possible. No user settings are lost with a hard reset. 

I am a former employee of HP...
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