Having trouble signing in? Try this!
Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 1 of 5 (1,274 Views)

"cartridge error" on office jet 4315v all in one

"cartridge error" appeared after printing several pages using "presentation printing" mode.  I replaced the black cartridge with a new HP, but cannot get rid of the error message in order to do anything on the printer.  I was able to print a report of some sort using          "*#" together then 1,2,7, right arrow, ok, left arrow ,ok".  Also downloaded "fix" from HP,  but it didn't help.  Have to unplug printer to get the green "on" button to go off - there is a message "MFG R0614W message in the window.  I have also unplugged all the connections on the hprinter several times.  Pls help!  Thanks

0 Kudos
Distinguished Professor
Posts: 3,458
Member Since: ‎02-03-2010
Message 2 of 5 (1,265 Views)

Re: "cartridge error" on office jet 4315v all in one

Hi,

 

Try performing  a reset on the printer,

 

Steps to perform reset.

 

1. Unplug the power cord from the product, and wait 20 seconds.
2. Press and hold # and 3 while plugging in the power cord to the product.
3. Release the buttons after the product starts up. The product will now be reset to factory defaults.

 

Note:  Few settings and info will be cleared after performing reset like country, language, user menu settings and  fax memory will be cleared.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 3 of 5 (1,262 Views)

Re: "cartridge error" on office jet 4315v all in one

Thanks for the suggestion, however, it did not fix the problem.
Distinguished Professor
Posts: 3,458
Member Since: ‎02-03-2010
Message 4 of 5 (1,251 Views)

Re: "cartridge error" on office jet 4315v all in one

Hi,

 

Try the above steps again replacing the (# and 3) with (# and 6).

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Honor Student
Posts: 3
Member Since: ‎01-11-2012
Message 5 of 5 (1,248 Views)

Re: "cartridge error" on office jet 4315v all in one

Still no luck, but thanks for the suggestion.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation