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SergiyV
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Message 1 of 2
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"incompatible cartridge"

HP Recommended

Hello.
I have a question for you.
I have a printer HP photosmart c 4580 . I bought this in Greece. It had cartridges HP350 and HP 351. Two years ago I moved to Ukraine. My cartridges HP350 and HP 351 were used and they are not sold here in Ukraine. I bought other HP 140 and HP 141, but the message on the printer screen is "incompatible cartridge".
What should I do to make them compatible?
Can you help me?

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ShlomiL
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Level 17
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Message 2 of 2
Flag Post
HP Recommended

Hi,

Fill the form below to contact HP Support in Ukraine:

https://support.hp.com/ua-ru/contact-hp/product/HP-Photosmart-C4500-All-in-One-Printer-series/357517...

 

If you're being declined as the printer is out of warranty follow the steps on screen to dispute by selecting Cartridge / Accessory in warranty, then you will be provided with a case number and a phone number to contact HP.

 

A support representative will guide you with the steps to perform a pen regionalization and set the printer to accept the local cartridges from now on.

 

Regards,

Shlomi



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