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cfpisonline Honor Student
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"no network setting are available" on an HP Officejet Pro 8500

Been scouring the Internet and forums to see if I can get some info about the networking on the Officejet 8500 but haven't found anything related to the wired network option of the printer. I have the basic one with the wired network - the A909 version.

 

The printer prints and is accessible through the USB but not through the network.

 

Problem:

After a brown out at our house the printer quit printing via the Network. I thought it was a simple re-setup the static address I had assigned but it didn't work. I can successfully print via USB but bought the printer because I didn't have to have a computer turned on all the time to print.

 

The network is not configurable (static or DHCP).I can print the HP Network Configuration Page but I get the following

Network Status                               Offline

Active Connection Type                 None

URL for Embedded Web Server http:/0.0.0.0

.

.

.

802.3 Wired

Hardware Address (MAC)            00265571ad12

 

So the printer is recognizing the network interface but it is unconfigurable.

 

While connected with the USB cable in the HP Solution Center software when I click on Other Settings, Network Settings I get the message:

"This product has not been configured for networking.

No network settings are available."

 

Is there a way to reset/reseat/troubleshoot the card or is it fried and no longer usable?

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"no network setting are available" on an HP Officejet Pro 8500

First, reset the power supply.  Unplug it from both the wall and the printer for 5 minutes, plug back in.

 

When you turn on the printer, let's reset it.  Hold the # and 6 keys while and for a few seconds after turning the printer back on.

I am employed by HP

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cfpisonline Honor Student
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"no network setting are available" on an HP Officejet Pro 8500

I have completed the reset and it asked to set the language etc up. Still not able to change any network settings either by the front panel or software.

 

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cfpisonline Honor Student
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"no network setting are available" on an HP Officejet Pro 8500

I can and always have been able to "set" the IP info from the panel but I go through the motions but it won't save to the printer so that it is usable.

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"no network setting are available" on an HP Officejet Pro 8500

I think the brownout may have fried it.  Check your PM for special instructions.

I am employed by HP

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