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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-24-2017 04:15 AM

HP Recommended
Product: HP ENVY 4520
Operating System: Microsoft Windows 7 (64-bit)

Whenever I'm copying,  f.e. ,  the result is an copy where or on the left or on the right site, part of the copie is missing !

How can I "repair" this item please ? Many thanks in advance !

1 REPLY 1

‎05-25-2017 09:41 AM

HP Recommended

Hi @yoke,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing copy quality issues with your HP ENVY 4520 All-in-One Printer wherein the part of the copy is missing.

 

This issue could occur if the copy settings are not correct or the firmware may not be updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Fixing Copy Quality Issues

 

Also, I suggest that you update the firmware from the link: Firmware Update

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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