Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎04-30-2014
Message 1 of 2 (177 Views)

receiving fax

I have auto button on...but when a fax comes i can't receive unless I push accept button ?

HP photosmart 7520 printer

0 Kudos
Associate Professor
Posts: 898
Member Since: ‎12-10-2013
Message 2 of 2 (144 Views)

Re: receiving fax

[ Edited ]

Hello erickson,

 

Sounds like something might be going on with the hardware, but let's find out for sure...

 

1. double-check the settings and connections: http://support.hp.com/us-en/document/c03415592

 

2. update the firmware: http://support.hp.com/us-en/document/c03312867

 

3. test the fax: http://support.hp.com/us-en/document/c00259105

 

If those steps fail, it's hardware, and you'll need to possible reset the printer. You can contact HP support in North America at 1-800-474-6836 or find the local telephone number for your country here: http://welcome.hp.com/country/w1/en/support.html Please look for the category "Technical Support After you Buy"


*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".

If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation