recently upgraded the windows 10 program and I am unable to print anything

[cyeater]

I upgraded my windows 10 with a new software and since then I am unable to print.  Have downloaded the newest driver software from HP for my printer but it didnt help.  The error message reads : Your file coulg not be printed due to an error on the Fax - HP Offjet Pro 6830 on e10;.  There are several possible reasons;

It goes on to check connection, ink, paper, cords.  To uninstall and reinstall.  Have done all these things. On the scan doctor it will print an internal test page but will not print the other test page.  It worked before the upgrade on my windows and I was already using windows 10.  Just a new and improved windows 10 now.

[The_Fossette]

Hi @cyeater

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are unable to print and upgrading to Windows 10.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.

I recommend you to uninstall the printer completely. Follow the instructions in the below article to uninstall the printer.

http://hp.care/2qQUeCR

Follow the steps in the below article and install the printer again and check.

http://hp.care/2qQCO9e

Let me know how it goes and you have a great day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!