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pieter259
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replace cartridge

HP Recommended
photosmart 5510
macOS 10.12 Sierra

hi, I need to replace a cartridge; when I open the top of my photosmart 5510, the cartridges don't come out so I can't reach them to replace one.. thanks!!

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Rainbow23
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HP Recommended

 

@pieter259,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to replace the cartridges for your HP Photosmart 5510 e-All-in-One Printer.

 

This issue could occur if the carriage is not moving to the cartridge access area.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Replacing Cartridges

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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pieter259
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hi,

thanks for the answer; 

the problem is the carriage doesn't move to the access area!

greetings, pieter

 

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Rainbow23
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@pieter259,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that the carriage of your HP Photosmart 5510 e-All-in-One Printer does not move to the cartridge access area.

 

This issue could occur if the carriage is jammed or there is an obstruction in the carriage path.

 

Please follow the link: Carriage Jam

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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