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Student
Posts: 1
Member Since: ‎01-08-2013
Message 1 of 5 (454 Views)

replacing cartridge

Setting up my new 7525 printer and the ink holder does not move to the middle so you can pull out the blank one and put in new cartridges.  turned off or on it will not go to the middle.  

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Master's Graduate
Posts: 554
Member Since: ‎12-07-2011
Message 2 of 5 (444 Views)

Re: replacing cartridge

[ Edited ]

Hello,

 

Are you seeing any errors in the printer display?

 

Follow the steps here to see if you can get the carrige to move normally.

 

Thank you


I was an HP employee.


Kudos are appreciated if I have helped you.
Grad Student
Posts: 172
Member Since: ‎09-12-2011
Message 3 of 5 (435 Views)

Re: replacing cartridge

Hi, I am sorry to hear you are having a problem with your printer HP Photosmart 7525 e-All-in-One Printer.

 

If you have followed the steps in setup poster to install the ink supplies and the unit does NOT show the message "Open Door" when you opened the pen door, then your unit has a problem and needs to be replaced. Either exchange it at the store of contact the HP service in your region and they will be able to replace your unit. 

 

I am an HP employee, Printer/All-in-One Expert.
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Student
Posts: 1
Member Since: ‎09-06-2013
Message 4 of 5 (396 Views)

Re: replacing cartridge

I have a new printer HP7525 and I cant read the instructions on the printer to get the old cartridge out so that I can replace it.  Please advise.

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Grad Student
Posts: 172
Member Since: ‎09-12-2011
Message 5 of 5 (391 Views)

Re: replacing cartridge

[ Edited ]

Hello, You can follow the instructions in this link:

 

http://support.hp.com/us-en/document/c02944025

 

 

I am an HP employee, Printer/All-in-One Expert.
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Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
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