Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
rkearney Honor Student
Honor Student
3 0 0 0
Message 1 of 3
418
Flag Post
HP Recommended

reset m1217 due to fax failure and reset loop

I was receiving a fax which failed due to comm error, we portion was received then tried to print.  The printing failed and the printer now goes through a loop of trying to print and then resetting over and over.  I've powered off and unplugged without any success.  Is there some way of resetting the printer.  I only have access through the IP or USB for 20 seconds before the reset begins again.

 

0 Kudos
2 REPLIES 2
Petross Student
Student
1 1 0 0
Message 2 of 3
282
Flag Post
HP Recommended

reset m1217 due to fax failure and reset loop

Hi,

 

I have the same problem with a HP LaserJet Pro M1212nf Multifunction Printer.

 

Any solutions?

 

Thanks

Peter

 

0 Kudos
Regents Professor
Regents Professor
4893 4841 576 798
Message 3 of 3
276
Flag Post
HP Recommended

reset m1217 due to fax failure and reset loop

@rkearney and @Petross sorry that you both are having a problem with the fax failure.

 

Try to perform a hard reset on the printer. Unplug everything from the back of the printer and the power cord from the wall. Leave it out for 30 seconds and plug it back in. 

 

You can also perform a partial reset on the printer. Hold down the (3 and #) buttons at the same time and unplug the printer. 

 

Here is a link that could help. You can try to update the firmware, also. 

http://support.hp.com/us-en/document/c02016147

 

Let me know if the printer still starts to print. 

**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation