cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
ggski
New member
1 0 0 0
Message 1 of 2
164
Flag Post

return ink

HP Recommended
5530

I have four ink cartridges , 60,  I cannot use because my old printer broke and my new one uses type 61. I'd like to return them for a refund or perhaps get the new 61 type in their place. I bought them from your onlin store over six months ago.

0 Kudos
1 REPLY 1
Bob_Headrick
Level 16
Level 16
33,323 26,678 2,426 8,983
Message 2 of 2
Flag Post
HP Recommended

If the cartridges are new in unopened boxes I would suggest you contact HP for possible exchange.  

 

From a post by Sunshyn2005, to contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
 
Case number and phone number appear.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation